Frequently asked questions
For a good start to your journey, we recommend that passengers follow our concrete tips for how you can prepare ahead of time and what is important to keep in mind when you arrive at the airport.
Please note that the terminal opens 2 hours before departure and closes 15 minutes after departure.
Before you travel
You should be at the airport when check-in opens. Even if you have already checked in from home, any eventual baggage will need to be checked in at the airport.
With Swedavia's app, add your flight and get notifications about any changes and see current waiting times in the security control. You can also see what restaurants, bars, cafés and shops are available at the airport.
Transport
It is convenient to cycle to the airport and the bicycle parking makes it even easier if you are cycling. The airport is about 9 kilometres from central Stockholm, and it takes about 30 minutes to cycle.
Booking questions
If you want to change something in your booking, such as a misspelled name, please contact your airline.
If you have any questions, please contact your airline.
If you want to add extra baggage, please contact your airline.
Practical airport information
Baggage
When you get to the airport, go to one of the machines. There you can print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to bagdrop and leave your bag on the belt.
When you get to the airport and check in using one of the machines you can often also print your bag tag, which you put on your bag. Don't forget to save your baggage receipt. After printing your bag tag, go to bagdrop and leave your bag on the belt.
With Bag drop, you check in your baggage yourself quickly and easily. Check with your airline if they offers Bag drop and how far in advance you can leave your baggage.
- Place your bag on the conveyor belt (one bag at a time).
- Follow the instructions on the screen. Start by scanning your bag tag.
- Wait until you see that the bag is carried along on the conveyor belt.
- Once check-in is complete you get a confirmation on the screen.
Now, you're ready for the security checkpoint.
Special baggage is, for example, children’s strollers or pushchairs, golf bags, bicycles or skis, but can also be backpacks with loose straps and bags that are either too big or too small. If you have special baggage, you must first go to the airline's regular check-in counters. There you will receive a label and instructions on where to hand in your special baggage.
If you are flying with special baggage, you need to drop it off at a special drop-off point. These are located adjacent to the check-in area where the sign “Special baggage” is displayed.
Security control
- Have your boarding card ready.
- Remove outerwear, suit jackets, hearwear and metal accessories such as belts with large buckles or jewellery.
- Empty your pockets of, for instance, phone and coins.
- Remove your one litre bag of liquids and your electronics from your hand baggage.
- Follow the instructions you receive at the security checkpoint for a smooth passage.
Your hand baggage, will in a way have to go through the security check twice, which increases the waiting time for both you and other travellers. The security inspector must detect on an X-ray that you have electronics in the bag, they must look for you and ask you to pick up the electronics, and then let it pass through the X-ray again.
The technology in the new security control in Terminal 5 at Stockholm Arlanda Airport is different from that in other security controls at Arlanda and Swedavia's other airports. It is this technology that allows travellers to keep liquids and electronics in their bag when going through security in Arlanda's Terminal 5. Liquids and electronics still have to be removed in other security controls.
Lost and found
Contact Swedavia Goods Reception at Bromma Stockholm Airport if you have forgotten or lost anything at the airport. The goods reception is located in offices just outside the terminal building.
If you have lost something onboard the plane, contact Swedavia Lost and Found at Bromma Stockholm Airport. The Lost and Found office is located outside the terminal building.
Arrivals at Bromma
Delayed or lost baggage
If your baggage has been delayed or not arrived, please contact your airline’s baggage service. That is, whoever handles their baggage at the airport.
Here you will find the baggage service belonging to each airline.
No. The airline is legally responsible for transporting you and your baggage from point A to B. The airline has a contract with the ground handling company as its representative on baggage issues. Swedavia does not have access to the airlines’ information about passengers or baggage.
